IVR full form , Interactive Voice Response, is an automated phone system that allows callers to interact with your business using keypad inputs or voice commands. With IVR , callers can use pre-recorded voice menus to choose the right department on their own. The system can automatically answer simple queries such as business hours, account balance, or order status. For more complex questions, the IVR intelligently transfers the call to the most suitable live agent, ensuring faster and more ... IVR Full Form IVR is a feature in phone systems which is automated in nature and collects information by interacting with callers by providing them options from the menu. An IVR system accepts a combination of voice input and touch-tone keypad selections and then provides the appropriate responses in the form of voice, fax, callback, email and other contact methods. IVR systems can consist of telephony equipment, software applications, a database and a supporting infrastructure. Interactive Voice Response ( IVR ) is an automated phone system that lets callers use voice or keypad inputs to access menus, gather info, and route calls.
