Rail madad: Portal is to enable railway

Rail Madad Portal is to enable railway passengers to lodge a complaint or give suggestion through on line, app., or SMS and facility to track live status of complaints and provide feedback based on their satisfaction with the resolution. The portal is to enhance experience of Railways passengers with swift and satisfactory resolution of complaints. Rail Madad is a platform for passengers to register their complaints, enquiries and feedback about Indian Railways services. You can use the website, app, phone, SMS or social media to reach Rail Madad and get assistance. RailMadad is a government app that lets you lodge complaints and suggestions about railway services and check their status. You can also access real-time feedback on the app or web platform. ·SMS - MADAD (space) "C omplaint Description" send to 139 Source : Western Railway CMS Team Last Reviewed : 08-10-2025