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Salesforce cut 4,000 customer support jobs, reducing staff from 9,000 to 5,000 employees CEO Marc Benioff linked layoffs to AI automating routine customer interactions AI now handles 50% of ... Salesforce , Oracle commence layoffs On Monday, AI-driven customer relationship management platform Salesforce and cloud applications platform Oracle Corp. both started the next round of ongoing ... Salesforce , a US-based software company, has has laid off 4,000 employees as artificial intelligence (AI) takes on a major portion of the firm's service operations. The thousands of job cuts have affected staffers in the customer support department. Salesforce 's chief executive officer (CEO) Marc Benioff confirmed the move while recently appearing on the Logan Bartlett podcast, where he said the company had drastically reduced its support staff count from 9,000 to 5,000. Many companies ... CEO Marc Benioff revealed the layoffs during an interview on The Logan Bartlett Show podcast.
