Sla meaning: A Service Level Agreement

A Service Level Agreement (SLA) is a contract between a service provider and a customer outlining service types and standards. A service level agreement (SLA) is a contract between a service provider and a customer, defining the types and standards of services to be offered. An SLA (service level agreement) outlines expectations between a service provider and a customer. Learn how to set SLAs, measure performance and more. A service level agreement (SLA) is a formal contract between a service provider and a client that defines the level of service expected during its term. Explore the components of an SLA, who uses them, and why they are essential for your business.